How To Monitor Machines & Provide Better Service
If you’re an original equipment manufacturer (OEM), it’s easy to see why monitoring customer machines offers some big benefits for sales teams. However, many of the original equipment manufacturers we work with are actually most excited about the customer service attributes they’ve gained by being able to monitor machines in customer plants.
Below, I’ll run through how to monitor machines and provide better service to customers. I’ll also highlight how this can become an additional stream of revenue and how we’ve seen OEMs structure these kinds of models in the past.