How To Monitor Machines & Provide Better Service

How To Monitor Machines & Provide Better Service

If you’re an original equipment manufacturer (OEM), it’s easy to see why monitoring customer machines offers some big benefits for sales teams. However, many of the original equipment manufacturers we work with are actually most excited about the customer service attributes they’ve gained by being able to monitor machines in customer plants.

Below, I’ll run through how to monitor machines and provide better service to customers. I’ll also highlight how this can become an additional stream of revenue and how we’ve seen OEMs structure these kinds of models in the past.

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customer machine monitoring

Why Customer Machine Monitoring Increases Sales For OEMs

Why Customer Machine Monitoring Increases Sales For OEMs

Original equipment manufacturers are essentially selling a mixture of three things to their customers. These three things are what allow them to stand apart from their competitors and help them ensure that the market for their machines isn’t viewed as a commodity marketplace. These are…
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